We only issue refunds if a product is successfully returned and accepted for return, or if you never received the item.
Once a return is received and inspected, we will send an email to notify you that we have received the returned item. We will also notify you of whether or not your item has been approved for return.
If you are approved, then your refund will be initiated within 7 days, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Unfortunately, we may be unable to offer a refund or exchange for some items, such as those purchased on sale or purchased at a discount. Please contact us with any questions you may have concerning returns, exchanges and refunds on sale or discounted merchandise prior to purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 1700 NW 97th Ave, #227356 Doral, Florida 33172
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, Thus, he/she may learn of your return.