FREQUENTLY ASKED QUESTIONS

How long will it be before I receive my order? 

USA orders will be shipped via USPS. Shipping methods for international orders will vary based on the shipping address provided. 

Delivery time to United States: 4 - 7 business days 
Delivery time to international: 7 - 15 business days 


There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company. 

How do I track my package? 

You can check on the status of your order at any time by going to order lookup to check order status. you can also reach out to our customer support desk at support@truformstore.com to ask questions anytime.   

Can I make any change to order/shipping address?   

We usually process orders on the same day they are placed. if a change needs to be made to your order, please contact us at asap and we will do our best to accommodate that change, but we cannot make any promises. if the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order. In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.