FREQUENTLY ASKED QUESTIONS

Is the collagen protein thread set non-invasive and easy to apply?

Yes, the procedure of using the collagen protein thread set is non-invasive and simple to perform. The steps include spraying the serum on the affected area to wet it, applying the thread, and then spraying more serum to allow the thread to fully absorb into the skin. It's important to wait a few minutes after applying the final spray of serum for the thread to fully disappear. This method is designed to be user-friendly and a popular choice for those seeking to improve the appearance of their skin without undergoing invasive procedures.


How often should I use the Soluble Collagen Thread Set and Gold Essence Serum for best results?

It is recommended to use the Soluble Collagen Thread Set 2-3 times per week on the affected area(s). To see changes in your skin, it is important to use the products consistently for 3 to 4 weeks. The Gold Essence Serum can be applied daily to the targeted area(s) both in the morning and evening.  

When can I expect to see the results of using the product?  

After a few applications you will feel the your skin smoother and tighter. You can expect to see changes in your skin after using the product consistently for 3 to 4 weeks

How long does one set of the Soluble Protein Collagen Thread Set last?

One set of the Soluble Protein Collagen Thread Set is estimated to last around 3-4 weeks, depending on the frequency of use and the number of areas being treated. For optimal results, it is recommended to use three full sets of the product.

How des the Soluble Protein Collagen Thread Set Work?

The Soluble Collagen Thread Set and Gold Essence Serum are designed to enhance collagen production, leading to lifted and tightened skin on the face and neck. The Gold Essence Serum also contains anti-inflammatory and antioxidant properties, which can help to improve the overall health and appearance of the skin. Gold has been known to help reduce the appearance of fine lines, wrinkles, and age spots.

The thread absorbed into the skin during the collagen protein thread set procedure is made of a material that promotes collagen production. Collagen is a protein that is naturally found in the skin and helps to provide structure and support.

When the thread is absorbed into the skin, the body recognizes it and mounts an immune response, which triggers the production of new collagen. This increased collagen production helps to improve skin firmness and elasticity, resulting in a more youthful-looking complexion.

The thread itself is gradually broken down by the body, but the new collagen it helps produce remains in the skin, providing ongoing benefits even after the thread has been fully absorbed.

FREQUENTLY ASKED QUESTIONS - SHIPPING

How long will it be before I receive my order? 

USA orders will be shipped via USPS. Shipping methods for international orders will vary based on the shipping address provided. 

Delivery time to United States: 4 - 7 business days 
Delivery time to international: 7 - 15 business days 


There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company. 

How do I track my package? 

You can check on the status of your order at any time by going to order lookup to check order status. you can also reach out to our customer support desk at support@truformstore.com to ask questions anytime.   

Can I make any change to order/shipping address?   

We usually process orders on the same day they are placed. if a change needs to be made to your order, please contact us at asap and we will do our best to accommodate that change, but we cannot make any promises. if the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order. In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.