Return Policy

We have a 30-day return policy, which means that you have 30 days to request a return after receiving your item.

In order to be eligible for a return, your item must be in the same condition as that which you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at support@truformstore.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to safety measures we are taking to ensure everyone’s safety, we cannot issue refunds on products that have been used. We appreciate your support in helping us sustain a healthy environment. 

You can always contact us for any return question at support@truformstore.com.

Damages and issues 
Once you have received your order please check it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and correct it.

Exceptions / non-returnable items 

Please be aware that due to health and safety reasons, we do not accept returns on beauty and personal care items. You may be eligible for a refund on unopened and sealed products if you have ordered multiple items. Please note that this will depend on the condition of the items and will be assessed on a case-by-case basis.

If you would like to request a refund for any unopened and sealed items, please contact us as soon as possible. We will be happy to assist you with your request. We also do not accept refunds for hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about your specific item.

Some sale items and gift cards are not applicable for return.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
Once we have received and inspected your return, we will notify you and let you know whether or not the refund has been approved. If approved, you will be refunded automatically using your original payment method. Please remember that it may take some time for your bank or credit card company to process and post your refund.